Refund Policy

At Swiss O Cart, we take immense pride in the quality and craftsmanship of our timepieces. Your satisfaction is our highest priority, which is why we offer a clear and customer-friendly 7-day return policy. Whether you are seeking a replacement or a refund, our process is designed to be smooth, efficient, and transparent.

If you wish to replace a product, our standard replacement processing time is 15 to 20 days. However, if you prefer a quicker resolution, placing a new order can help expedite the process. To be eligible for a replacement, the product must be unused, sealed, and returned in its original packaging. All returned items undergo a thorough inspection to ensure they meet our quality standards. Once approved, you will receive a brand-new, flawless replacement.

For refunds, the process is equally straightforward. Once we receive the returned item in unused and sealed condition, we initiate the refund within 15 days. The amount will be credited back to your original payment method after a detailed quality check is completed. We strive to process refunds swiftly while maintaining a high standard of accuracy and integrity.

Customers are responsible for shipping the item back to our designated return address. We strongly recommend using a secure and trackable shipping method to avoid any issues during transit. Providing a tracking number allows us to monitor the return shipment and helps prevent delays.

At Swiss O Cart, we believe in honest communication, dependable service, and customer-first values. Our return and replacement policy reflects our commitment to giving you peace of mind and complete confidence when shopping with us.

If you have any questions or require assistance during the return process, please feel free to contact our support team at Support@swissocart.is. Your satisfaction is our promise.